Services

Professional Services

Ecosystem Professional Services

CRITICAL IN ACHIEVING CUSTOMER SATISFACTION

Resolve has been developing software solutions for customers since 1994. We are here to stay and our primary mission is to support, maintain and continue the development of Resolve for our customers.

When it comes to implementing Resolve into your organisation, you can draw from our highly skilled team of Specialists, Senior Business Analysts and Software Developers to design, develop and deploy your solution.

We will configure Resolve to reflect your most complex business processes, enabling your organisation to move from managing disparate processes through a variety of systems, spreadsheets and databases and provide you with a comprehensive solution that meets your requirements today, and grows with you tomorrow. We support, manage and implement every Resolve configuration from end to end. Significant phases include specifying requirements, design, configuration, data migration, testing, deployment and training. Our highly skilled team are there every step of the way to ensure the end result is a system you can rely on and use – a system that meets all of your requirements.

RESOLVE PROJECT DELIVERY PROCESS

Professional project management is a critical factor in ensuring the successful implementation of Resolve and achieving customer satisfaction. We provide experienced Project Managers to manage our resources and ensure that the project plan is met. Resolve uses a best practice project management approach based on the PRINCE2 Process Model to deliver all projects. PRINCE2 (PRojects IN Controlled Environments) is a process-based method for effective project management that is used extensively in corporate and public sectors throughout Australia, Europe and internationally. The PRINCE2 method is in the public domain, and offers non-proprietorial best practice guidance on project management. Resolve’s Project Managers are certified PRINCE2 practitioners.

The Resolve Project Lifecycle captures key activities, deliverables and milestones that are a standard part of a typical Resolve project. The activities, deliverables and milestones that apply to a project for a new customer may be quite different to what happens in an enhancement project for an existing Resolve customer. Regardless of this, Resolve applies the same standards, processes and practices to ensure the solution meets your needs. Depending on your requirements, Resolve is happy to work within the traditional Waterfall or Agile process framework.

The growth and success of our business relies on our ability to service our customers and to establish partnerships to ensure that Resolve continues to meet constantly evolving business requirements and processes.

The introduction of a new customer is the first step in a long-term business partnership, providing you with continuous benefits through the management of business process evolution.