News & Press

Hiring Business Solutions Consultants

Date: 16 July 2014

NEWS - 05 December 2016 - Due to extensive growth of our team to meet client demand, we are looking for several Business Solutions Consultant(s) to join our strong and collaborative team.

You will partner with our clients to offer well configured software solutions that meet their individual specific needs. You will play a key role in ensuring the success of the projects from conducting the required business and technical analysis to designing and configuring final business solution.

The primary responsibilities of the successful candidates will be:

  • The design and configuration of Complaint and Case Management solutions within the Resolve Platforms
  • The definition of functional specifications including user stories and data base models
  • Testing of solutions within the Resolve Platforms
  • Demonstrating solutions that have been configured with the Resolve Platforms
  • Authoring end-user documentation, such as user guides
  • Assisting with UAT support
  • Assisting to resolve support issues passed on by the Support Team for released configurations. This may include on-site customer visits where necessary
  • Offering technical and business recommendations


Apart from being extremely passionate about ensuring the success of projects, the ideal Resolve Business Solutions Consultant will have:

  • Bachelors degree in IT or related discipline
  • 5+ years' experience in business analysis (gathering and analysing requirements, designing solutions, running customer workshops, documentation, etc.)
  • Passion and experience at delivering great software or configuring of solutions
  • Strong ability in the definition of work flows
  • Experience in complaints and case management (highly desirable)
  • Good understanding of HTML, CSS, Script languages, Java, C# and HTTP
  • Demonstrated ability in developing database models
  • Strong skills in developing complex SQL queries
  • Experience and understanding of both the Agile SCRUM framework and Waterfall methodology
  • High level of proficiency with Microsoft Word, PowerPoint, Visio and Excel

Naturally you will have a high intellectual horsepower with the ability to offer strong analysis, design and documentation skills, an ability to comprehend client's requirements and articulate this into the configuration of the product; have success in working with clients to meet their business needs within the framework of the project scope and be mature and professional at all times.

If this sounds like you, and you would like to work for an innovative company that is experiencing growth where you can make a difference, then we want to hear from you.


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